Locavo is committed to protecting your privacy and this statement sets out our policy on how we will and will not use any personal information you supply us with.
By entering your personal information in the Locavo website you accept that we may retain your information and it may be held by Locavo or by any third party company which processes it on our behalf.
When you shop with Locavo, we ask for information such as your name, email address, delivery address, contact details and, if you place an order, your credit card details. We retain this information so that we can recognise you as a registered customer and fulfill the orders you place with us.
We keep a record of your purchases with us to help us deal quickly with any problems you may experience with your order and improve our service to you. We also keep a record of any email correspondence you send us. Telephone calls made to our customer service helpline may be recorded for monitoring and quality control purposes.
Use of your personal information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.
We use your personal information for dealing with orders and accounts for the supply of goods and services ordered via our website and to monitor and improve our website and services.
We may use the information you supply us with to enable third parties to carry out technical, logistical or other functions on our behalf.
We may conduct market research including statistical analysis of customer behaviour which we may disclose to third parties in depersonalised, aggregated form.
We may provide you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Please let us know if you would prefer not to receive these communications.
We may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies. We may also check your details held by the IMRG Security Alert scheme and other fraud prevention schemes.
If you default on payments, we may disclose your relevant details to debt collection agencies.
We may also use your personal information to prevent and detect fraud or abuses of our website.
We may use your information to comply with any requirements imposed on Locavo by law or court order.
We will not share your information with anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with our delivery service. At all times where we use or disclose your information it will remain secure.
The only circumstances where we may share some of your information with others is when we are required to do so by law, in order to administer your order, to our suppliers and service providers who process data on our behalf in the UK and abroad, inside or outside the EEA, and where required for business succession reasons.
A cookie is a bit of text sent to your browser by a website that you have visited. It's used to help the website remember information about your visit, so you don't have to re-enter the same information on different pages on the website, or on your next visit to it. Browsing the web would very quickly become frustrating without them!
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out when using a shared computer.
All transaction information passed between our site and Secure Trading, our secure payment provider, is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Secure Trading are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Secure Trading servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Secure Trading secures all sensitive data using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract.
Please be wary of fraudulent requests for your card details by email. We will never email you asking for these as email is not secure.